Emergency Vets in Tower Hamlets

## Summary Poplar Vets is a small‑animal clinic for dogs, cats and other small pets, with in‑house diagnostic facilities mentioned on its website (X‑rays and ultrasound) and a broad menu of services including routine care, surgery and dental work. The website also states emergency vet services are provided and that the practice is a veterinary nurse training facility. Recent reviews paint a mixed picture: some owners describe detailed cost explanations before treatment, quick access to short‑notice appointments when a pet’s condition changes, and proactive follow‑up calls/updates; others allege disorganisation, attempted overcharging for a heart scan (£1,000 quoted vs £600 elsewhere), and serious concerns about clinical judgement/handling of a long‑term lump that was reportedly not tested until much later. ## Services From the clinic website summary: - Preventative healthcare and wellness checks - Routine and advanced surgery - Dental care - Emergency vet services (for urgent care needs, as stated on the website) - Diagnostic testing, with X‑rays and ultrasound listed as facilities - Hospitalisation - End‑of‑life care - Nurse consults - Laser therapy - Pet travel certificates - Microchipping - Nutritional advice - Pet pharmacy - Specialty areas listed: cardiology, dermatology, ophthalmology, orthopaedics, internal medicine, radiology From recent reviews: - Cat neutering (owner reports the process was explained end‑to‑end and the experience was “smoothest”) - Microchipping done quickly without booking ahead (same‑day) - A diagnostic work‑up leading to “clear instructions” (no specific test named) - A “heart scan” is referenced by one reviewer in a pricing complaint (type of scan not specified) ## Pricing - One reviewer alleges Poplar Vets tried to charge **£1,000** for a “normal heart scan,” compared with **£600** at another vet. - Another reviewer says staff “explain in detail any procedures and costs before anything is done,” and reception can be helpful with discounts for registered patients (no amounts given). ## People Named in reviews: - **Romane (vet nurse):** mentioned as “attentive,” and two dogs “clearly adored her,” suggesting good handling during visits. - **Dr Gean (vet):** credited with a “very good diagnostic,” giving the owner peace of mind and “clear instructions to follow.” Team/reception (as described by reviewers): - Multiple reviewers highlight reception staff answering questions patiently and helping with insurance claim explanations. - One owner reports being “constantly updated” and receiving calls to check a pet’s wellbeing, plus being offered options and advice by phone when issues arose. - There are also reports of inconsistency between different vets’ opinions (“different doctors do tell you slightly different things”) and separate complaints alleging poor organisation and unprofessional behaviour. ## Reviews **Google rating: 3.9 stars from 264 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Communication and follow‑up (positive):** several owners describe detailed explanations of procedures/costs beforehand, frequent updates during ongoing treatment, and follow‑up calls to check on a pet. - **Access/speed (positive):** short‑notice appointments for urgent changes are specifically mentioned; one owner reports microchipping was done quickly without booking ahead. - **Specific procedure experiences (positive):** cat neutering described as smooth, with the process explained step‑by‑step. - **Cost/charging concerns (negative):** one reviewer alleges an attempted overcharge for a heart scan (£1,000 vs £600 elsewhere). - **Organisation and professionalism concerns (negative):** one review describes repeated calls taking hours to confirm no appointment; another alleges the practice refused first aid for an injured pigeon and that police were called. - **Clinical decision concerns (negative):** one detailed account alleges a dog’s lump was repeatedly dismissed as a fatty lump without tests over an extended period, later found to be a mast cell tumour; the reviewer also states the practice admitted “shortcomings” in assessment/follow‑up in communications shared in the review.

## Summary Bow PDSA Pet Hospital is part of the PDSA charity (not an independent practice). The clinic is set up to provide free and low‑cost veterinary care “to pets in need,” and it’s also listed as a veterinary nurse training facility. Reviews describe both planned appointments (with updates if earlier consults overrun) and end‑of‑life support, including a case where staff helped with euthanasia for a dog brought in without an appointment after policy changes were explained. Experiences are mixed: many owners mention clear explanations and compassionate handling, while one recent review describes a strong urine smell, a long wait, and a vet refusing to see a cat and kittens due to being overworked/understaffed. ## Services - Free and low‑cost veterinary care (stated by the clinic). - Veterinary nurse training facility (listed in the clinic data). - Emergency veterinary services (24/7 or extended hours) (listed in the clinic data). - Euthanasia/end‑of‑life care (described in a recent review involving an unplanned visit). - Support for pregnancy/birth complications including a dog C‑section (described in a review). - Appointment-based consultations with communication about delays when earlier appointments run over (described in a review). ## People - Reception staff are mentioned as explaining policy changes and helping an owner who arrived unannounced for euthanasia, which the reviewer experienced as “going above and beyond.” - Vets are described very differently across reviews: - Some owners say the team explained “everything clearly and thoroughly” and were compassionate during care. - One owner reports a vet interrupted them, left the room, returned “curt and dismissive,” and then refused to examine their cat and kittens, citing being overworked and understaffed. ## Reviews **Google rating: 4.6 stars from 1130 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear communication: owners mention being walked through “each step of the process,” and being kept updated if appointments run over. - Compassion in difficult situations: one detailed account describes staff helping with euthanasia during an unplanned visit and recognising the dog’s suffering. - Facility/access notes from reviewers: a “big waiting area,” card payments accepted, and free customer parking with disabled bays are mentioned; another reviewer reported the building “strongly stunk of urine.” - Service consistency appears variable: alongside multiple short positive reviews (“great service,” “friendly”), one recent review describes a long wait followed by refusal to see a cat and kittens due to staffing pressure.