Hello Vet Columbia Road

Hello Vet Columbia Road is a Hello Vet-branded veterinary clinic offering routine care as well as more advanced workups, with on-site imaging, diagnostic and surgical facilities listed on its website. The clinic also offers WhatsApp advice and triage, and its website says emergencies outside regular hours are redirected to an emergency care provider by phone. Recent feedback is very positive, with owners highlighting clear communication, caring follow-up and a warm, less clinical-feeling environment.

Services

•Routine and preventive care: routine health checks, vaccines and boosters, flea and worming treatment, kitten care, puppy care and senior pet care.
•Surgery and procedures: surgery, neutering and dentistry. Reviews also mention follow-up check-ins after a pet’s procedure.
•Diagnostics and imaging: diagnostics, X-rays and ultrasound scans, with reviews highlighting clear explanations of test results and treatment planning for ongoing conditions.
•Medical care: cardiology, along with ongoing management of more complex cases.
•Nurse-led and support services: veterinary nurse consultations, insurance support and travel-related pet paperwork.
•End-of-life care: “saying goodbye” and “stay by their side” services are listed on the website.
•Access and emergency arrangements: WhatsApp advice and triage, plus out-of-hours redirection to an emergency care provider via phone.
•Facilities listed on the website: advanced surgical facilities, imaging facilities and diagnostic facilities.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Recent reviews also describe the clinic as good value.

People

•Dr Christian, Dr Joe and Dr Olivia are named in reviews for managing complex ongoing conditions, explaining test results clearly and building thoughtful treatment plans.
•The nursing and client care teams are also praised for being responsive, supportive, attentive and caring.

Reviews

Hello Vet Columbia Road has a 5.0/5 Google rating from 63 reviews.

•Recent reviewers repeatedly describe the team as friendly, caring and professional, with strong communication throughout appointments and follow-up.
•Several reviews highlight clear explanations and thoughtful treatment planning, especially for cats with ongoing or complex health issues.
•Owners mention considerate aftercare, including check-ins following procedures and support during stressful flare-ups.
•The clinic environment is described as warm and welcoming rather than overly clinical, and some reviewers also praise the WhatsApp or online chat support, convenient opening hours and nearby parking.

Reviews for Hello Vet Columbia Road

Note: Showing the 10 most recent Google reviews out of 63 we track in total. Recent reviews may not be representative of overall sentiment.

Candice Thorpe

2 months ago

Everyone here was so friendly and caring, making me and my cat feel like we were in safe hands. Great value too and lots of little touches that make the experience nice such as whatsapp. Parking also close by and opening hours very convenient!

Kirsty Chanel Anderson

The service is both incredibly quick and friendly! The check ins on my cat’s health and well being after his procedure was so considerate, and their communication is the best I’ve ever had with any service. I would, and have recommended to friends and family!

thiago

Polina Ostrovskaya

3 months ago

In the 5 years I’ve had my cat, I’ve never seen a vet clinic with full 5 stars before. And let me tell you, I’d give 10 stars if it was possible. I’ve never felt so cared for as cat parent, the online chat is amazing, everyone who works here is incredibly caring, helpful and genuinely interested in making your and your pets experience as comfortable as possible. My cat Lucifer is going through a flare up of his FIC, for the first time in ages, and it’s been an incredibly stressful time for me, but these guys are genuinely amazing, lucifer is getting better and I can’t recommend them enough!

Moya Sarner

Wonderful friendly and informative service

Emily Davis

5 months ago

I could not be more grateful for the care my two cats, Lilou and Salem, receive at Hello Vet. The whole team is exceptionally knowledgeable, thorough and compassionate. Dr Christian, Dr Joe and Dr Olivia have each shown outstanding dedication in managing complex, ongoing conditions with real attention to detail and a level of care that goes far beyond what I ever expected from a veterinary practice. They take the time to explain test results clearly, propose thoughtful treatment plans, and always make sure I feel supported, even during more stressful episodes with my cats’ health. The nursing and client care teams are equally wonderful, consistently kind, responsive and genuinely invested in the wellbeing of their patients. It is rare to find a practice where clinical expertise and empathy are so perfectly combined. I feel very fortunate to have Hello Vet looking after Lilou and Salem, and I recommend them wholeheartedly.

Cheng-Chun Liao

Friendly team with professional services

sebastian brown

Mariam El Meer

Selena Cho

Zahra's first vet visit was so smooth and pleasant for her. I'd highly recommend them. All the staff are extremely attentive and caring. The space also doesn't feel like a clinical vets but actually feels lovey and warm to be in.